MakeSpace Reviews

Makespace.com, now part of Clutter, offers on-demand storage services with pricing that varies by region. The basic rate for storage starts at $69 per month, which includes pickup and storage of items. Customers can choose from four levels of coverage for their stored items: Basic, Silver, Gold, and Full-Value protection plans. These plans must be selected within 30 days of the first pickup appointment. Additionally, the company provides one free hour of service per month, and there is a price rate guarantee, ensuring customers pay the rate they are quoted.

Makespace.com, now integrated with Clutter, accepts credit and debit cards for all one-time and recurring charges. The company does not accept prepaid cards, nor does it accept payment by cash, bank check, or certified check. When scheduling the first storage appointment, a charge is made to the customer's card for the estimated first month of storage, which is then converted into a payment credit. This credit is used for future charges, and any excess is rolled over to the next charge. If there are any issues with making payments, customers are advised to contact the billing department to discuss their options.

MakeSpace, now a part of Clutter, offers a return policy for their bins, asking that they be returned within 7 days of delivery. The account becomes inactive after all items are removed from storage and all empty MakeSpace bins are returned. Additional charges may apply for unreturned bins. As for the shipping policy, MakeSpace provides on-demand storage services, including pickup and delivery within service areas. They offer four levels of coverage for items in storage: Basic, Silver, Gold, and Full-Value protection plans. These must be opted into within 30 days of the first pickup appointment. For items outside their service areas, Clutter provides FedEx shipping for eligible items. MakeSpace also sends out packing kits via UPS prior to a scheduled pickup to assist with packing.

To schedule a pickup with MakeSpace, click on the blue Schedule Appointment button in the upper right-hand corner of the account and select Store More Stuff. Enter the zip code for the pickup location. For scheduling via the iOS app, tap the circular green button with a calendar icon at the bottom of the home screen. Indicate the quantity of items for pickup and if MakeSpace bins are needed, specify the number. Choose the services that apply to the items and pickup location, such as large items or multiple flights of stairs. Provide the pickup address, select the preferred date and arrival window. If bins are requested, packing kits will be sent via UPS. Review all details, add any special instructions, and confirm the appointment. An accurate inventory is crucial to ensure all items can be picked up.